In the field of foreign exchange investment, investors often go through hard screening to find a seemingly ideal platform, and are full of hope to move forward steadily in the market with its help.However, reality is often unsatisfactory, and the key factor of service attitude can sometimes become a "stumbling block" in cooperation.
After all, high-quality service and platform strength are like the two wings of a bird, neither is missing.Once there is a problem in the service process, customer churn may follow.
Recently, Dushejun noticed a revelation from users on the complaint platform, pointing directly at some business managers of the EBC platform.
It is reported that the service performance of Yolandawang, the EBC account manager whom the Huiyou reported was really unsatisfactory.During the business development, Huiyou tried to contact Yolandawang many times, but repeatedly hit a wall.
When he called his phone, there was only a monotonous busy sound in the earpiece; when he sent a message, he was like a rock sinking into the sea, without any response.
What is even more infuriating is that Huiyou frequently sees the travel updates shared by Yolandawang in his circle of friends. The comfort during the journey is in sharp contrast with the indifference to customers, which makes Huiyou feel deeply ignored.
The business processing issues have seriously affected the interests of Huiyou. Previously, when it comes to key matters involving rebate links, Huiyou urgently needed Yolandawang to confirm with the backend to protect its own rights and interests.Although Yolandawang's verbal promise has been confirmed, it has not actually performed its duties, which eventually led to the loss of Huiyou's rebate link, causing Huiyou to suffer economic losses and greatly reduced its trust in the platform.
Now, Huiyou hopes to remove the rebate link from Yolandawang's name and re-plan business docking, but because Yolandawang does not cooperate, the matter is deadlocked and Huiyou is deeply helpless.
From the regulatory publicity introduction of EBC's official website, we can see that there are three regulatory agencies, namely:
EBC Financial Group (UK) Limited is authorized and regulated by the UK Financial Conduct Authority (FCA), Regulatory No. 927552, URL:
EBC Financial Group (Cayman) Limited is authorized and regulated by the Cayman Islands Financial Authority (CIMA), Regulatory No.: 2038223, URL:
EBC Financial Group (Australia) Pty Ltd (Company No.: 619073237) is authorized and regulated by the Australian Securities and Investment Commission (ASIC) (regulatory No.: 500991). It is an associated entity of EBC Financial Group (SVG) LLC. The two entities operate independently and manage.The financial products and services provided on this website are not provided by an Australian corporate entity and do not involve the responsibility of that entity.
▶Domestic foreign exchange friends to avoid lightning!EBC Australia and St. Vincent!
Domestic friends are already in 2025, so don’t be confused anymore!In April 2019, ASIC issued an iron order, prohibiting its regulated brokers from serving our mainland Chinese investors. How many years have passed? If there are platforms, such as EBC's Australian companies, they will still dare to use ASIC supervision as a pretext.Isn’t this a blatant fraud when I treat us as a three-year-old child?
When is the ASIC's regulations paper-paste?Let’s talk about St. Vincent. The local FSA is completely “scattered” in foreign exchange brokerage. Without supervision, not issuing licenses, and without laws, it is simply a paradise for financial fraud.EBC is still building a company here. What's the difference between taking you to invest and pulling you into a fire pit?
So about EBC Australia and St. Vincent, you must stay away from each other, don’t wait until your wallet is sagging before regretting it!!(Domestic foreign exchange friends should avoid it!!)
▶The UK companies do not provide services to retail customers
In addition, the UK official website of the EBC platform, the CFD account is provided by EBC Financial Group (UK) Limited only to qualified and professional customers, and does not provide services to retail customers.
Then, most retail customers (retail investors) of the EBC platform may be based in the name of EBC Financial Group (Cayman) Limited.
As shown in the figure above, EBC Financial Group (Cayman) Limited holds a "Securities-All" license, and retail customers open accounts under their name. Although they can access rich trading products to build investment portfolios, they are full of risks.Compared with developed countries, the CIMA regulatory system has a gap in investor protection rules and regulatory depth and breadth, such as the poor customer fund compensation mechanism.
The securities business is complex, and retail customers are prone to misjudging decisions due to lack of professional knowledge.
In terms of market information transparency, it is doubtful whether the company can fully disclose product risks, market warnings and other information. Inadequate information can easily lead to damage to customers due to information asymmetry.In addition, whether the internal risk management system under its extensive business can ensure transaction stability also needs to be paid attention to by retail customers!!
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